EVMS Patient Account Representative in Norfolk, Virginia

Performs the daily patient follow-up on outstanding patient balances. Receives patient inquiries on statements received for the services provided by EVMS Medical Group clinical Providers.

  • Work past due accounts through the IDX system’s PCS (paperless collection system) workfile. These workfiles are established by the Manager and are assigned specific criteria (generally by age in A/R) and prioritized for the PAR to work.

  • Contact patients and handle patient walk-ins to discuss their account status and determine appropriate payment arrangements.

  • Obtain financial interviews from patients to determine financial need and ability to pay.

  • Contact the Clinical Departments when patients are disputing charges to determine if the charges are appropriate or how the unit wants the accounts handled.

  • Refer sensitive collection issues and difficult patient concerns to the Senior PAR or Manager in a timely fashion.

  • Mail requested itemized manual statements, when applicable.

  • Coordinate the exchange of patient and insurance information with the clinical departments, Medical Group and hospitals, where applicable.

  • Ensure that collection letters are sent to the guarantor of the account when payments are not made within 90 days (three statements).

  • Use the IDX PCS tickler system to follow through on the patient’s promised payment.

  • Handle all patient correspondence in a timely manner.

  • Update patient registration.

  • Other duties as assigned.

High School graduate with at least one-year experience in a Health Care billing and collections environment. Knowledge of Third Party Payer rules and regulations. Knowledge of CPT and ICD9 coding practices. A minimum of 45 WPM typing ability. Good interpersonal skills. Appreciation for confidentiality.


Position Number: 6409445

External Company Name: Eastern Virginia Medical School

External Company URL: www.evms.edu

Street: 4111 Monarch Way